Frequently asked questions.

basmate is a record-keeping app for tradies, contractors and small businesses. It helps capture receipts, organise expenses, keep warranty details together and prepare BAS-related records for review. The goal is to reduce last-minute paperwork and make everyday business records easier to find.

basmate is a business record-management app, not full accounting software. It helps organise information, supporting documents and reports so you can review them more easily. It does not replace a qualified accountant, bookkeeper or tax adviser, and you should confirm reporting decisions through your normal accounting process.

Yes. Supported receipt and record-capture functions can be used offline so you can save information while on site, in a vehicle or anywhere reception is unreliable. When an internet connection becomes available, supported records can sync based on the selected plan, account status and device settings. Always check sync status before deleting local files or changing devices.

You take a photo or upload a receipt, and basmate uses AI to read common fields such as supplier, date, total, GST and category suggestions. The scanned information is shown for review before it is saved. AI can reduce typing, but the user remains responsible for checking the receipt details are correct.

Yes. AI can misread blurry photos, unusual receipt layouts, split totals, GST lines or supplier names. You should review supplier names, dates, totals, GST, categories and reports before relying on the information. basmate does not provide tax, accounting or financial advice and is not responsible for decisions made from unreviewed AI output.

Current monthly inclusions are Free: 5 AI scan credits, Basic: 20 AI scan credits and Pro: 50 AI scan credits. A credit is used when AI receipt scanning is requested for supported receipt processing. Credit allowances, pricing, plan inclusions and availability may change without notice, so check the pricing page and in-app plan details before relying on a scan volume.

No. basmate helps organise BAS-related records, supporting receipts and report summaries, but it does not lodge BAS for you. BAS lodgement should be completed through your accounting process, bookkeeper, accountant or the relevant government service. Review all records before using them for reporting.

Yes. You can save warranty details, link the warranty to a receipt and keep product information together for later reference. basmate can help you track supported warranty expiry dates and receive reminders before important dates. This makes it easier to find proof of purchase when a tool, device or piece of equipment needs attention.

Cloud backup is included with selected paid plans and depends on account status, connectivity and supported services. It is designed to help protect supported records and make device changes easier. Check the pricing page and plan details for current backup availability before subscribing.

Supported plans allow users to export certain records and reports for review, backup or sharing with a bookkeeper or accountant. Export options may vary by plan and by the type of record being exported. You should review exported information before relying on it for financial, tax or business decisions.

Multiple-user access is available on the Pro plan. It is intended for small teams where staff need to contribute receipts or records while the business owner keeps broader visibility. Access should be reviewed when team members change roles or leave the business.

Subscriptions purchased through Apple or Google are billed and managed through the customer's Apple App Store or Google Play account. Upgrades, cancellations, payment methods and renewal settings are handled by the relevant app store. Pricing, taxes and availability may vary by platform and region.